Privacy Policy

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Privacy Policy

Introduction

HERA Ltd ("we," "us," or "our") is committed to protecting your personal data and ensuring your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website or interact with our services. We comply fully with the General Data Protection Regulation (GDPR).

Who We Are

HERA Ltd is a hospitality management business focusing on operational excellence and exceptional guest experiences, enabled by AI and digital innovation.

• Registered      Office: 117 Inverness Terrace, London W2 6JF
• Contact Email: contact@heraccommodation.com

Personal Data We Collect

We may collect and process the following personal data:

• Contact  Information: Name, email address, phone number, company name, and  position.
• Communication  Preferences: Information about your preferences regarding newsletters      and communications.
• Technical  Information: IP address, browser type, device information, and usage data through cookies and similar technologies.

Purpose of Data Collection

We collect and process personal data for the following purposes:

• Newsletters  and Marketing Communications: To share updates, insights, and  promotional content about our services.
• Responding  to Inquiries: To address your queries and communicate effectively with      prospective clients and partners.
• Prospective  Collaborations: To identify and engage with potential business  opportunities and collaborations.
• Website  Improvement: To analyse and improve the functionality, security and user experience of our website.

Legal Basis for Processing

We process your personal data based on:

• Consent:   When you explicitly subscribe to our newsletter or marketing  communications.
• Legitimate Interests: To respond to inquiries, engage with potential partners,  and improve our services.

Data Security

We take appropriate security measures to prevent unauthorized access, alteration, disclosure, or destruction of your personal data. Access is limited only to those who need to perform their duties.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the purpose is fulfilled or upon your request, your data will be securely deleted or anonymized.

Sharing Your Data

We do not sell, rent, or otherwise disclose your personal data to third parties for marketing purposes.

We may share data with:

• Service  Providers: Trusted third-party providers assisting with website management, analytics, or marketing communications, under strict  confidentiality obligations.
• Legal    Obligations: If legally required by law enforcement, regulatory  agencies, or judicial proceedings.

International Data Transfers

Your personal data will typically be processed within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure compliance with GDPR requirements and apply necessary safeguards.

Your Rights Under GDPR

You have the right to:

• Access:   Request access to your personal data.
• Rectification:   Request correction of inaccurate or incomplete data.
• Erasure:  Request deletion of your data ("right to be forgotten").
• Restriction:  Limit the processing of your personal data.
• Portability:  Request the transfer of your data to another controller.
• Object:  Object to processing based on legitimate interests.
• Withdraw  Consent: At any time, if processing is based on consent.

To exercise your rights, please contact us at contact@heraccommodation.com 

Cookies

Our website uses cookies to enhance user experience and analyze site performance. You can manage cookie preferences via your browser settings.

Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page, with changes effective immediately upon posting.

Contact Information

For any questions or concerns regarding our privacy practices, please contact:

HERA Ltd
Company Number 16204042

117 Inverness Terrace, London W2 6JF, UK

contact@heraccommodation.com
+447597636891

Last Updated: 21 March 2025